Author Archives: Bilalahmed

A Beginner’s Guide To Develop osTicket Plugin

Create new plugins to add custom features into your osTicket installation. Add enhanced functionality to meet needs of your agents and customers.

A Beginner’s Guide To Develop osTicket Plugin

osTicket is an open source ticketing based helpdesk system designed for customers to report their queries and complaints …

Posted in Help Desk |

How To Set Up Online Help Desk Software Using osTicket

Manage all your support requests in one place using osTicket. Convert inquiries created via email, phone and forms into simple web-based tickets.

How To Set Up Online Help Desk Software Using osTicket

osTicket is an open source online help desk software solution. osTicket helpdesk is a free alternative to high …

Posted in Help Desk |

How to Setup & Configure Lighttpd Open Source Web Server

Configure a secure and very lightweight web server. Lighttpd is best suited for low memory servers and websites that require high performance and efficiency.

How to Setup & Configure Lighttpd Open Source Web Server

Lighttpd web is a free and open source web server solution stack, designed specially for Linux …

Posted in Web Server Solution Stack |

How To Implement Multi-tenancy In Mautic

Save costs and maximize resource usage by implementing multi-tenancy in Mautic. Multi-tenancy helps in code customizations, app updates, improved productivity and easy maintenance.

How To Implement Multi-tenancy In Mautic

Mautic is a free and open source marketing automation solution that gives you complete control over your …

Posted in Marketing Automation |

How To Setup Mautic – Facebook Integration

Fetch Facebook leads to Mautic, add contacts into a segment and run email campaigns. Also use these contacts to create custom audience for Facebook ads.

How to set up Mautic - Facebook Integration

Mautic is a marketing automation software and gives complete control over marketing emails, landing pages …

Posted in Marketing Automation |

How to Setup Mautic Campaigns Using Campaign Builder

Easily create campaigns using Mautic campaign builder. Engage target audience, keep them updated about your products and convert them into your customers.

How to Setup Mautic Campaigns for Digital Marketing

In this article, we will learn how to setup campaigns in Mautic. We will cover following sections:

Posted in Marketing Automation |

Osticket Customization – Implement Multi-tenancy in osTicket

Multi-tenant osTicket helpdesk allows you to create multiple tenants from a single installation. That makes optimum use of web server resources.

Osticket Customization - Implement Multi-tenancy in osTicket

In this article we will discuss how to make osTicket customization to implement multi-tenancy. This post will cover following …

Posted in Help Desk |

Setup XAMPP and phpMyAdmin as localhost on Windows

Setup a development environment with free and open source web server solution stack (XAMPP) and Database management software (phpMyAdmin)

XAMPP and phpMyAdmin as localhost

XAMPP and phpMyAdmin as localhost provides a local server for developers to test and build web apps. XAMPP is a local …

Posted in Database Management Software, Web Server Solution Stack |

WordPress Instant Messaging Using Rocket.chat

This integration improves productivity by allowing instant messaging from a WordPress site. It empowers to communicate with customers and team mates.

Wordpress Instant Messaging Solution Using Rocket.chat

Rocket.Chat team offers a free open source plugin for WordPress instant messaging and live chat from within WordPress. WordPress …

Posted in Blogging, Live Chat |

Automate ticketing system using WordPress and osTicket

Automate the helpdesk process with seamless WordPress and osTicket integration. Transform customers’ inquires through web-based forms into support tickets.

OsTicket-Wordpress Integration to Automate Ticketing System

Your customers can have queries regarding your products/services. They will send their queries through different forms on your WordPress site. osTicket-Wordpress …

Posted in Blogging, Help Desk |