How to Setup Live Chat Support on Your Website using Rocket.Chat

In this blog post, we’ll learn about the Rocket.Chat and How to install it on your website

Setup Live Chat Support on Your Website using Rocket.Chat

Live Chat Support helps you greet your customers pro-actively while they are going through your website. Or, in case they need some help and clarification to make their purchase decisions. Live Chat Support increases your chance of converting a visitor into a customer. There are lots of open-source live chat support software available. But, Rocket.Chat has gained a lot of attraction because of its features. And it’s being treated as an alternative to industry-leading chat software like Slack, and Microsoft Team.

In this article, we’ll learn how to install Rocket.Chat on a server and then how to configure it on your website. So, Let’s get started!

Introduction to Rocket.Chat

Rocket.Chat is amongst the popular live chat software. It has a free live chat version as a community edition as well as a paid hosted live chat version for large companies with private internal chat features. Rocket.Chat supports live chat customer support along with the team chat feature. It has desktop apps for Windows, Mac, and Linux and mobile apps as well. For more details, you can read about Rocket.Chat here.

Installation

You can install Rocket.Chat from a variety of marketplaces, like Ubuntu Snaps, DockerHub, or install it on your own server. In this article, we’ll focus on Rocket.Chat’s installation via Snaps on Ubuntu. Which is the fastest method of Installation.

Snaps are secure. Rocket.Chat and all of its dependencies are isolated from the rest of your system. Snaps also auto-update when there is a new release.

On Ubuntu first install Snap with following command

sudo apt-get install snapd

Then install Rocket.Chat Server via snap command.

sudo snap install rocketchat-server

Snap is already up and running. Browse to http://localhost:3000 and set up Rocket.Chat. You can configure Nginx proxy to map Rocket.Chat instance with your domain.

Enable Live Chat Feature

To enable the Livechat feature on your Rocket.Chat instance:

1. Go to Administration

rocket.chat administration

2. Search ‘Omnichannel‘ in Settings and enable it.

rocket.chat search omini

Once enabled, an admin will have access to Omnichannel Panel Settings via a new menu called Omnichannel at the top left corner dropdown menu.

rocket.chat omini channel

And then configure Live Chat Widget’s Look and Feel

rocket.chat livechat widget

Install Live Chat Widget on Your Website

To access Livechat Installation settings:

Go to Livechat Installation in the omnichannel panel settings, as shown below, and copy the given piece of code.

rocket.chat widget

And, paste this code above the last tag on your site; the live chat widget will appear on the bottom right corner of your webpage. As shown below as per your Live Chat configurations.

rocket.chat widget on website

Conclusion

In this article, we have shown you how to install Rocket.Chat on your own server via Ubuntu Snaps. We also learned how to enable the live chat feature and install the widget on your website.